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Monday, September 17 • 3:10pm - 4:00pm
Dakota County Strategic Plan Goals

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Several years ago, Dakota County began the process of implementing Results Based Accountability (RBA) across the organization. This implementation has included several initiatives related to refining performance measures for programs and services at the staff level, and identifying community indicators at the Commissioner level. During this talk, we will present an overview of the work completed to date, next steps on the horizon, challenges encountered, as well as accomplishments achieved and lessons learned. We will include a particular focus on the tools and processes used, as well as the challenge of integrating indicators and measures in Dakota County.


Jessie Carlson

Manager Dakota County Office of Performance and Analysis, Dakota County
Jessica is the Manager of the Dakota County Office of Performance and Analysis. In this position she is responsible for overseeing a team of analysts that work on performance measurement, evaluation, and process improvement projects. She has a Master’s Degree in Social Work from... Read More →
avatar for Hoang Ton

Hoang Ton

Management Analyst, Dakota County
Hoang Ton joined Dakota County as a Management Analyst in 2010. He works on a variety of projects including program evaluation, process improvement, and statistical analysis. One of his responsibilities is working on community indicator data for Dakota County. He has a Master’s... Read More →

Monday September 17, 2018 3:10pm - 4:00pm CDT
Minnesota Room
  CI-PM, Cross-cutting
  • Presentation Format TALK (one of two talks in a 50 min. session)

Attendees (6)